Zoraive – Privacy Policy

Last updated: September 27, 2026

Zoraive operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the “Services”). Zoraive is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, or disclose personal information when you visit or use the Website, make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy takes precedence with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you confirm that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What Personal Information Do We Collect or Process?

When we use the term “personal information,” we mean information that identifies you or another person, or that can reasonably be associated with you. Personal information does not include information collected anonymously or information that has been anonymized so that you cannot be identified or associated with it.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from this personal information:

• Contact information, including name, postal address, billing address, shipping address, telephone number, and email address.

• Financial information, including credit and debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.

• Account information, including username, password, security questions, configurations, and settings.

• Transaction information, including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.

• Communications with us, including information you provide when communicating with us, such as when you submit a customer support request.

• Device information, including information about your device, browser, or network connection, IP address, and other unique identifiers.

• Usage information, including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of Personal Information

We may collect personal information from the following sources:

• Directly from you. We collect information when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.

• Automatically through the Services. We collect information from your device or when you use our products or Services or visit our website, including through the use of cookies and similar technologies.

• From our service providers. We collect information when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.

• From our partners and other third parties.

How Do We Use Your Personal Information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

• Providing, customizing, and improving the Services. We use your personal information to provide the Services to you. This includes fulfilling our contract with you, processing your payments, fulfilling your orders, storing your configurations and the items you are interested in, sending account-related notifications, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, enabling you to submit reviews, and creating a personalized shopping experience for you, such as recommending products based on your purchases. This may also include using your personal information to better customize and improve the Services.

• Marketing and advertising. We use your personal information for marketing and advertising purposes, including sending marketing and promotional communications by email, SMS, or postal mail, and showing you online advertisements for products or services related to the Services or other websites. These advertisements may be based on items you have previously purchased or added to your cart, as well as other activities relating to the Services.

• Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or take action regarding potentially fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services. If you choose to use the Services and register an account, you are responsible for protecting your account credentials. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.

• Communicating with you. We use your personal information to provide customer support and effective Services, respond promptly to your inquiries, and maintain our business relationship with you.

• Legal reasons. We use your personal information to comply with applicable laws or respond to lawful legal processes, including requests from law enforcement or regulatory authorities, to investigate or participate in civil investigations, potential or actual disputes, or other legal proceedings, and to investigate potential violations of our terms or policies or enforce our terms and policies.

How Do We Share Personal Information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

• Shopify service providers and other third parties that provide services on our behalf, such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping.

• We share personal information with business and marketing partners who provide marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners use your information according to their own privacy policies. Depending on where you live, you may have the right to instruct us not to share information about you for targeted advertising and marketing based on your online activities across different merchants and websites. If you wish to exercise this right and opt out of such uses, you can do so here.

• When you request or otherwise consent to us sharing certain information with third parties, such as to enable delivery of products to you, or when you use social media widgets or login integrations.

• We share personal information with our affiliates or otherwise within our corporate group.

• In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar requests, to enforce applicable service terms or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services is shared with Shopify and third parties that may be located in countries other than your country of residence in order to provide and improve the Services for you.

To protect, expand, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify. To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights you have, please see the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on those websites.

Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitations on how such information may be used by us or by a third party.

Our inclusion of such links does not imply that we endorse the content of those platforms or their owners or operators, unless expressly stated in the Services.

Children's Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in your country.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the contact information provided below to request deletion of that information.

As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal information of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and therefore we cannot guarantee “perfect security.” Information you send to us may also be exposed to risks while being transmitted.

We recommend that you do not use unsecured channels when transmitting sensitive or confidential information to us.

How long we retain your personal information depends on various factors. These may include whether we need the information to manage your account, provide Services to you, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute, may apply only under certain circumstances, and in certain cases we may refuse your request as permitted by law.

• Right of access. You may have the right to request access to the personal information we hold about you.

• Right to deletion. You may have the right to request that we delete the personal information we hold about you.

• Right to correction. You may have the right to request correction of inaccurate personal information that we hold about you.

• Right to data portability. You may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party under certain circumstances and with certain exceptions.

• Right to opt out of the sale or sharing of data for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. If you wish to exercise this right and opt out of such uses, you can do so here.

Please note that if you visit our website with an opt-out signal enabled through the Global Privacy Control (GPC) feature, we may automatically treat this as a request to opt out for the device and browser you are using, depending on your location.

If we can associate the device sending the signal with a Shopify account, we may also apply the opt-out request to that account.

More information about Global Privacy Control can be found at https://globalprivacycontrol.org/.

Other than Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent by your web browser or device.

• Managing communication preferences. We may send you promotional emails. You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails relating to your account or orders you have placed.

If You Are Located in the United Kingdom or European Economic Area

If you are located in the United Kingdom or European Economic Area, subject to exceptions and limitations under local law, you may also exercise the following rights in addition to those listed above:

• Right to object and right to restrict processing. You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.

• Withdrawal of consent. Where we rely on your consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this does not affect the lawfulness of processing based on your consent before it was withdrawn.

You may exercise these rights where the Services provide the appropriate option, or by contacting us using the contact information provided below.

More information about how Shopify uses your personal information and the rights you have, including rights relating to data processed by Shopify, can be found at https://privacy.shopify.com/en.

Exercising these rights will not result in any disadvantage to you.

Where permitted or required by applicable law, we may need to verify your identity before processing your requests.

In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf. Before accepting such a request from a representative, we may require proof that you have authorized that person to act on your behalf. You may also be required to confirm your identity directly with us.

We will respond to your request within the timeframe required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or by filing a complaint with the relevant data protection authority.

For the European Economic Area, a list of competent data protection authorities is available through the European Data Protection Board. You can find the relevant information here.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you reside.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant authority in the United Kingdom, unless the transfer is made to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the “Last updated” date accordingly, and provide any notice required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us:

Telephone: [not provided]
Postal address: Kirchstraße 18, 65385 Rüdesheim am Rhein, Germany

For purposes of applicable data protection laws, we are the data controller for your personal information.