Zoraive – Shipping Policy

Last updated: September 27, 2026

At Zoraive, we are committed to making your shopping experience as smooth as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.

Orders are not normally processed or shipped on weekends or public holidays.

During periods of high order volume, promotions, holidays, or other unforeseen circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

2. Shipping Destinations

We currently ship to Germany and selected international destinations.

Shipping availability may vary depending on the product and destination. If we are unable to ship an item to your address, you will be notified during the ordering process or contacted after your order has been placed.

3. Shipping Times

Estimated delivery times depend on your destination and the shipping method selected at checkout.

Typical delivery estimates are:

• Germany: approximately 3–7 business days

• European Union: approximately 5–10 business days

• International destinations: approximately 7–15 business days

These are estimates only and are not guaranteed delivery dates.

Delivery times may be affected by factors outside our control, including carrier delays, customs processing, weather conditions, public holidays, incorrect or incomplete delivery information, and other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated and displayed during checkout before you complete your purchase.

Any applicable shipping charges will be clearly shown before payment is submitted.

From time to time, we may offer free shipping promotions or other shipping offers. The applicable terms will be displayed on our website or during checkout.

5. Order Tracking

Where tracking is available, you will receive tracking information by email after your order has been shipped.

Please allow some time for tracking information to become active after the shipping carrier receives your package.

If your tracking information has not updated for several business days, please contact us so that we can assist you.

6. Incorrect or Incomplete Shipping Information

Please make sure that your shipping address and contact information are correct before completing your order.

Zoraive is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information after placing an order, please contact us as soon as possible

We will do our best to assist you, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.

7. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances beyond our control.

If your package is delayed, please first check the tracking information provided by the carrier.

If your package appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us

We will review the situation and, where appropriate, work with the shipping carrier to help resolve the issue.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend taking photographs of the damaged packaging and the products inside before disposing of any packaging materials.

Please contact us with your order number, photographs, and a description of the damage so that we can review the issue and determine the appropriate solution.

9. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs policies and fees vary by country, and Zoraive does not control or determine these charges.

Customs processing may also cause additional delivery delays.

10. Delivery Address

Orders are shipped to the delivery address provided during checkout.

Please ensure that someone is available to receive the package where required.

If a carrier attempts delivery and the package cannot be delivered, the carrier may leave the package at a designated location, arrange another delivery attempt, or return the package to the sender, depending on the carrier's procedures.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or legal requirements.

Any changes will be posted on this page, and the “Last updated” date will be revised accordingly.

12. Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

Postal Address:
Kirchstraße 18
65385 Rüdesheim am Rhein
Germany